Will CHARLESKEITH.IN store my payment
information?
CHARLESKEITH.IN does not store any
customer's credit/debit card information. When you pay by credit/debit
card, all credit/debit card information is directly transacted in a
secure fashion to RazorPay, our payment gateway provider.
What is 3-D Secure payment?
3-D Secure is an XML-based protocol used as an added layer of security
for online credit and debit card transactions. It was developed by Visa
to improve the security of internet payments and offered to customers as
the
Verified by Visa service. Services
based on the protocol have also been adopted by MasterCard, under the
name MasterCard Secure Code. 3-D
Secure adds
another authentication step for online payments. 3-D Secure should not
be confused with the Card Security Code (commonly known as CVV) which is
a short numeric code that is printed at the back of the credit card.
What is Razorpay?
Razorpay is the only payments solution in India that allows businesses
to accept, process and disburse payments with its product suite. It
gives you access to all payment modes including credit card, debit card,
netbanking, UPI.
Why is there a second step needed to
authorise my payment?
All payments made via debit cards will have two records, authorisation
and settlement. Authorisation refers to funds held by the bank, and
settlement refers to the process where the merchant has captured the
fund that was
on hold previously. Please note that you are only charged once although
there are two separate records of authorisation and settlement. Please
check with your bank for further
clarification.
My payment has been declined, what
should I do?
Please try again and make sure you’re including the correct information
for login details, card number, expiry date, etc. If the problem
persists, contact your issuing bank or try an alternative mode of
payment. For further
assistance, please contact us at customers@charleskeith.in
or on live chat or 1800 833 5350.
